Keir Educational Resources Returns Policy

• All returns must be made within 30 days of the shipping date.
• Customers must contact Keir to receive authorization before making a return. Call Keir's Return Department at 1-800-795-5347, ext. 111.
• Materials must be received in their original, resalable condition. Whether the materials meet the criteria is determined by Keir's Return Department.
• Keir's materials are time sensitive. Materials which expire within the 30 day return limit are non-returnable after their expiration date.
• Keir will not accept returns on any opened software.
• Customers are credited for only the merchandise returned if they meet the above mentioned requirements. Customers are responsible for the cost of return shipping.
• Keir advises customers to make all returns via a traceable shipping method, such as UPS. Customers are responsible for the package prior to its arrival at Keir.
• Returned orders of 10 packages or more will require a 5% restocking charge.
• CFP® Live Class Refund Policy: If you withdraw prior to the first day of class, you will receive full tuition refund less $100 non-refundable registration fee. Keir's normal 30 day refund policy will be applied to materials from the date of shipment. No refund will be given once class starts.
• CFP® Online Class Refund Policy: Keir Educational Resources will refund your online tuition for any reason within 15 days of purchase, or if later, within 15 days of the online course being available for access.
• Online Class Refund Policy : Series 6 & Series 7: Students enrolled in online Security Training classes are entitled to a refund if:
  1. Less than one chapter has been accessed, and/or
  2. The student has been enrolled for less than 30 days.
• Rollover Policy: There is a non-refundable $100 fee to rollover or postpone a live or online class from one exam cycle to the next.